 The CU Growth & Innovation Summit (CUGI 2025) is pleased to announce that Christine West, Senior Managing Partner, Financial & Professional Services at Info-Tech, will serve as a peer-to-peer discussion moderator for the session:
Building a Culture of Innovation: Leading Credit Unions into the Future. Innovation within credit unions extends beyond technology adoption—it requires a cultural shift that fosters collaboration, embraces change, and encourages continuous improvement. This session will explore strategies for driving cultural transformation, empowering employees, aligning leadership, and overcoming resistance to change—all essential components of building a resilient, future-ready credit union. About Christine West Christine West brings over 20 years of leadership experience in wealth management, financial services, and digital transformation. In her role at Info-Tech, she provides strategic guidance to financial and professional services organizations. Previously, as Vice President of Wealth Management & Insurance at Canada Life, Christine led a 300+ person team and played a pivotal role in a $100M+ systems modernization initiative, successfully integrating 15 legacy back-office systems to enhance operational efficiency, security, and digital capabilities. At Manulife Financial, she spearheaded the implementation of AI, machine learning (ML), and robotic process automation (RPA) solutions, including natural language IVR, voice biometrics, and speech analytics, significantly improving self-service capabilities and data-driven decision-making. Her expertise spans data analytics, regulatory compliance, and large-scale digital transformation programs. Key Discussion Topics Attendees will gain insights into: ✔ Strategies for driving cultural transformation ✔ Methods to foster innovation within teams ✔ Best practices for overcoming resistance to change ✔ How to align leadership and empower employees Why Attend? Christine’s deep industry expertise and proven track record in leading transformational initiatives will provide credit union executives with actionable strategies to build a culture that embraces innovation, enabling long-term success in an evolving financial landscape. Event Details 📅 April 1-2, 2025 📍 Oak Brook, IL 🔗 Register Today: CUGrowthSummit.com
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