Frequently Asked Questions... Answered!

Welcome to the CU Growth & Innovation Summit FAQ page! This resource is designed to provide answers to the most commonly asked questions about the conference. Whether you're a credit union executive, technology leader, or industry service provider, this page will provide you with the information you need to know about the event.

If you are not able to find an answer to your question, feel free to contact us directly.

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Who should attend the CU Growth & Innovation Summit?

The CU Growth & Innovation Summit is designed for senior executives and professionals working in the credit union industry who are interested in staying up-to-date with the latest developments and trends in growth strategies, digital transformation, and member-centric innovations.

How do I register for the CU Growth & Innovation Summit?

Registration is quick and easy. Start by visiting our Registration Page. From there, you'll be able to select your registration type, enter your personal and payment details, and submit your registration.

What is the registration fee, and what does it include?

We offer a variety of registration options to suit your needs, including Small Credit Union, Medium Credit Union, Large Credit Union, Solution Provider, and Government/Non-Profit registration options. The registration fee for our full conference pass varies depending on when you register and which registration type you select. You can learn more about the current registration fees by visiting our Registration Page. Regardless of your registration type, you'll enjoy access to all panel and peer-to-peer sessions, networking events, and exhibits, as well as coffee, lunch, and snacks during the conference.

Can I get a refund if I’m unable to attend?

Converge Events will make best efforts to refund the event registration fee for individual cancellation requests received by email before 12:00 PM CST on January 1, 2025; however, fees become non-refundable after this time. Upon email request, Converge Events may transfer an Attendee's Event registration to another person within the same organization between January 1, 2025, and March 1, 2025; however, no registration transfers will be processed after March 1, 2025.

Is there a registration deadline?

To secure your place at the CU Growth & Innovation Summit, we recommend registering promptly, as registration closes on April 2, 2025. Please note that registration fees will increase as the event date approaches.

What is the Change Management Policy for the CU Growth & Innovation Summit?

Converge Events is committed to ensuring that CU Growth & Innovation Summit attendees have the best possible experience. However, we must be able to address unexpected circumstances that may arise, and as such, we reserve the right to change or cancel the CU Growth & Innovation Summit at any time. In the event that the date or location of the CU Growth & Innovation Summit is changed, we will issue a refund to those who are no longer able to attend. If the CU Growth & Innovation Summit is canceled, a full refund will be issued, minus processing fees. Further, Converge Events will not be responsible for any travel expenses incurred due to changes or cancellations of the CU Growth & Innovation Summit.

I have a discount code. How do I apply it?

Entering your discount code is a quick and easy process, and we're here to help you every step of the way. On the first page of the registration form, select the type of registration you want and click the blue "Register Now" button. On the second page of the registration form, under "Additional Options," tick the box next to "I have a discount code" and enter your code. We're committed to making the registration process as seamless as possible, so if you have any questions or encounter any issues while entering your discount code, please don't hesitate to Contact Us for assistance. We want to ensure that you receive the full benefits of your discount code, so don't hesitate to ask for help if you need it.

Will there be networking opportunities at the CU Growth & Innovation Summit?

Certainly! The CU Growth & Innovation Summit provides numerous opportunities for networking with senior executives in the credit union industry. In addition to the thought-leadership sessions, there will be several networking events scheduled throughout the conference, including coffee breaks, lunch, and receptions. These events will allow attendees to connect with other professionals in the industry and create new business relationships. We encourage all attendees to take advantage of these opportunities to expand their network and enhance their conference experience.

What is the conference’s policy on photography and video recording?

We welcome photography at the conference and encourage attendees to share their experiences on social media using our official event hashtag: #CUGI2025 - However, please note that videography and sound recording of conference sessions and events are prohibited. Thank you for your cooperation in this matter.

Where is the conference venue located?

All of the logistic information can be found on the Dates, Location & Venue Page.

Will food and drinks be provided?

Yes, food and drinks will be provided during the conference, including coffee, pastries, lunch, and refreshments during breaks. We take pride in offering high-quality cuisine that caters to a variety of dietary needs.  Please contact us if you have dietary restrictions.

Will Wi-Fi be provided at the conference?

The conference venue offers excellent cellular coverage, so you’re welcome to use your personal hotspot if WiFi is needed. If supplemental WiFi is required in the event rooms, it can be accessed through the hotel for $50 per device. Attendees staying at the hotel will have complimentary WiFi in their guest rooms.

What is the dress code for the CU Growth & Innovation Summit?

The dress code for the CU Growth & Innovation Summit is business or business casual attire. We recommend wearing something that is comfortable and suitable for a business setting. We suggest that you wear comfortable footwear, as there will be a lot of walking around the hotel conference center. Thank you for your cooperation in ensuring a professional and productive environment for everyone.

Will there be an exhibit hall at the conference?

Yes! The CU Growth & Innovation Summit will feature an extensive exhibit hall where attendees can explore and interact with some of the most innovative products and services in the credit union industry. This is a great opportunity to discover new solutions and meet with vendors to discuss how their offerings can benefit your organization. We encourage all attendees to take advantage of this exciting aspect of the conference.

What are the criteria for exhibiting or sponsoring the conference?

We are thrilled that you are interested in exhibiting or sponsoring the upcoming CU Growth & Innovation Summit! To learn more about our sponsorship opportunities and to receive a detailed prospectus, please review our Sponsorship Opportunities page. We look forward to the possibility of partnering with you to make this year's event a huge success!